Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Contact us for chimney cleaning services
• Request a quote or schedule an appointment
• Fill out forms on our website
• Call or email us directly

Personal Information

The types of personal information we may collect include:

• Name and contact information (phone, email, address)
• Property information and service details
• Payment information for completed services
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Provide chimney sweep and fireplace cleaning services
• Schedule appointments and communicate about services
• Process payments and maintain service records
• Send service reminders and safety information
• Improve our services and customer experience
• Comply with legal and regulatory requirements

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• With service providers who assist in our business operations (payment processors, scheduling software)
• In connection with a business transfer or merger

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing chimney maintenance services
• Maintain service history and warranty records
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

6. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• File a complaint with relevant authorities

7. Cookies and Website Data

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser.

8. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services (such as Google Maps, payment processors). These third parties have their own privacy policies, and we are not responsible for their practices.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.